Sweet Stitches by Brooke

Customer Service

Shipping & Delivery In stock embroidered items are shipped within 7-10 business days during non-holiday seasons. Made to order outfit orders are shipped within 2-3 weeks. There will no shipping outside the United States. If you have any questions regarding shipping, please feel free to email us at sales@sweetstitchesbybrooke.com.  Please note that shipping cost for retuned items is non-refundable.

Returns Policy on Personalized items: Sweet Stitches by Brooke is committed to superior customer service and satisfaction; however, personalized items are unique and are unfortunately non-returnable.  When ordering personalized items, please proof your order before submitting. Make certain of the spelling or initials you entered. Traditional monograms are done in this order: FIRST NAME INITIAL, LAST NAME INITIAL, MIDDLE NAME INITIAL.  For example, the monogram for the name Brooke Leigh Ellison (BEL). All monograms will be completed in this order unless you specify otherwise. When ordering, please give the persons full name in order to insure correct order. 

Order Cancellation and Changes: To cancel or change an order, email sales@sweetstitchesbybrooke.com and we will make every effort to accommodate you, although we cannot always guarantee that we can cancel or change the order once it has gone into production. Once personalized orders have begun processing, we cannot accept any changes.

Sales Tax:  Alabama residents are required to pay 9% sales tax on all orders

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